Service Excellence

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Service Excellence

Register today for the new dynamic, interactive and engaging Service Excellence workshop.

By KEYS Employment & Newcomer Services

Date and time

Starts on Tuesday, August 24, 2021 · 7am PDT

Location

Online

About this event

NEW Customer Service Excellence on Zoom

Excellent and consistent customer service is the foundation of any successful business.

The new dynamic, interactive and engaging Service Excellence workshop encourages participants to go beyond basic customer service and empowers you to create memorable service experiences for your customers. The workshop is delivered over 2 half-days on Zoom.

A $220.00 value. FREE to anyone registered with a KEYS Employment Advisor. Ask today!

Customer Experience

Explore service experiences from the perspective of the customer and delve into the many factors that affect your customer’s service needs and expectations.

Service Process

Practice the 5-step Service Process for providing consistent and exceptional customer service.

Communication

Review the importance of active listening and powerful questions as a key to better understanding your customers' needs and providing great customer service.

Organized by

KEYS i helps job seekers of all ages and abilities, employers of all sizes, and newcomers from all walks of life. We host information sessions, job fairs, workshops, and other events that support employer recruitment and skills-building opportunities for job seekers.

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